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The Samba Safety/A-Suite Integration

AvatarFleet is proud to announce that we are integrating with SambaSafety, the premier provider of MVRs.

View the Webinar:

View a recording of the A-Suite Tips Webinar on the Samba Safety Integration using the following link: https://support.avatarfleet.com/en/knowledge/webinar-manage-driver-monitoring-in-a-suite-with-the-samba-safety-integration

What Will This Integration Do?

This article will review our A-Suite integration with Samba Safety, and cover how Samba can provide: 

  1. Easy access to MVRs
  2. Driver monitoring
  3. Ordering bulk MVRs

This article will also review: 

4. Troubleshooting Samba Errors

Let’s dive into how these features will assist you in the recruiting/compliance side of your business.

Easy/Access to MVRs

As noted above, SambaSafety is the premier provider for MVRs. They’ve been the industry leader in pulling MVRs for 20 years, and they deliver more than 60 million MVRs annually.

SambaSafety MVRs are:

  • Easy to read and user friendly
  • Pulled instantly and at competitive rates
  • Securely integrated with each state’s DMV

Now, as an A-Suite subscriber, you have access to SambaSafety’s impressive services. 


If you are interested in taking advantage of this integration, your CSM will work with you and Samba to set up an account for you. They will gather your agreements, and with Samba, they will get and establish a client ID, secret, and KEY for API access to set up the integration in your A-Suite site. It is then that you will determine if you will participate in the driver monitoring offering . 

How Do I Order an MVR with the Integration?

Once the integration is configured, click on the action menu button within the user profile.

Go to Create, and Order Samba MVR.

Screenshot 2023-09-14 at 11.23.22 AM-1

Next, a pop up will appear, asking you to place the order. It's that easy: 

Screenshot 2023-09-14 at 11.28.57 AM

Now that your order has been placed, where do you check on the status of the ordered MVR? 

Note: A-Suite doesn't save MVRs directly to the DQ file, they are housed in the Pending MVRs  Browser queue for a manager from your company for review first. https://www.fmcsa.dot.gov/regulations/title49/section/391.25

From the Navigation Toolbar, go to "Browse" and then scroll to "Pending MVRs:"

Screenshot 2023-09-14 at 11.30.44 AM

The screen below will appear with a list of the pending MVRs for your company:

Screenshot 2023-09-14 at 11.32.22 AM

Once the MVR has been reviewed, you can select "Acknowledge and Create Record" for that MVR to then be placed in the driver's DQ file in A-Suite. 

Screenshot 2023-09-14 at 11.32.22 AM-1

Screenshot 2023-09-14 at 11.36.03 AM
How Do I Order in Bulk? 

From task list mass actions, select the Samba Safety MVR Bulk Order menu item to order in bulk! It's that easy! 

Screenshot 2023-09-14 at 11.41.58 AM

Driver Monitoring

A-Suite subscribers can also have access to SambaSafety’s powerful Driver Monitoring system.

Carriers pull a driver’s MVR at least once a year. The problem is, a lot can change during that time. Your drivers may have accidents or violations that you don’t know about. This is a huge liability to you.

Driver Monitoring solves this problem.

With Driver Monitoring in A-Suite, you can get real-time updates on your drivers’ MVRs. You’ll be notified and automatically receive an MVR when there’s a change.

Not only that, but this feature is highly customizable. You can easily:

  • Select custom groups of drivers to monitor
  • Enable or disable driver monitoring for specific groups or individuals
  • Decide who gets notified and receives the new MVR

This process will have you sleeping soundly at night knowing you’re 100% up to date on MVRs.

Drivers you choose to monitor will have the Driver Monitoring toggle turned on in their profile: 

These following states will automatically run an “enrollment” MVR through Samba driver monitoring - TX, CA, MI, and MD

Troubleshooting Samba Errors 

Access Denied Error

If you have the integration set up, and you are receiving an "Access Denied" error when trying to monitor one of your drivers, read below to see how to solve the issue: 

The "Access Denied" error is because someone from your company has deleted the driver inside of Qorta. They need to be "unarchived" in Qorta before we can access that person through the API.

See below on how to unarchive in Qorta: 

License Type Mismatch

When you receive the error shown in the MVR below, be sure to check both A-Suite and Samba Safety to ensure that both have the correct license type (CDL/Personal). Most of the time, the discrepancy will be found on the Samba side. If the driver is enrolled in monitoring, you will need to turn off monitoring on the Samba site, edit the license type, and then turn monitoring back on. Please note that this may incur additional enrollment fees. 


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License Name Mismatch

When you come across either of the errors below, be sure to check both A-Suite and Samba Safety to ensure that both have the correct name. If you already have a copy of their license, we advise matching the name exactly as it is on the license. You do not need to turn off monitoring to resolve this issue. Please note that while rules differ by state, suffixes are typically not required and might cause this error to occur. 

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For more information about Samba Safety Driver Monitoring, contact your Customer Service Manager, or, submit a ticket requesting assistance.