Learn how to quickly submit a support request to the AvatarFleet team through DriverHub.
If you ever run into an issue or need assistance while using DriverHub, submitting a support ticket is the best way to get help when the answer can't be found in our Knowledge Base. This guide walks you through the process of opening a support ticket directly from DriverHub, ensuring your request reaches the right team for a quick resolution.
Table of Contents
Video Walkthrough
Best Practices for Submitting a Ticket
To ensure a smooth and speedy resolution, follow these best practices when submitting a support ticket:
✅ Provide a Clear Description – Explain the issue in detail, including steps leading up to the problem.
✅ Include Screenshots or Attachments – Visual evidence can help support teams understand the issue faster.
✅ Mention Relevant User Details – If applicable, include affected user accounts, error messages, or system behaviors.
✅ Check the Knowledge Base First – Many common issues have quick fixes available in our Knowledge Base.
Step-by-Step Instructions
Follow these steps to submit a support request in DriverHub:
1. Access the Support Menu
• Click on the question mark icon located in the lower-left corner of DriverHub. 
2. Open the Support Ticket Form
• In the menu that appears, select “Open Support Ticket.”
• A new tab or window will open with the support request form. 
3. Fill Out the Form
• Enter all necessary information regarding your request.
• Be as descriptive as possible to help the support team resolve your issue efficiently.
• If applicable, attach any relevant files or screenshots.
4. Submit Your Request
• Once all details are filled in, click Submit. 
• Your ticket will be sent to the AvatarFleet support team.
5. Wait for a Response
• A support or client success representative will reach out as soon as possible with updates or solutions.