Driver Notifications in DriverHub

Automatically remind drivers when credentials are about to expire.

Driver notifications let DriverHub automatically email drivers before key credentials expire. The notification can include instructions for the driver to text an image of the updated document to your company text message inbox. This reduces admin work and gives drivers more time on the road while you stay ahead of expiring records.

 

How driver notifications work

When a credential that you have configured in Driver Notifications approaches its expiration date, DriverHub sends an email to the driver that includes the subject line and message you define. Drivers can reply by texting a photo of the updated credential to your company inbox.

 

When a driver texts in a credential, the following people are notified:

• The driver’s manager

• The recruiter and the assignee if the person is a candidate with an active application

• Anyone from your company who has exchanged messages with the driver within the last 45 days

 

These notifications prompt staff to open the driver’s profile, locate the image in the text message inbox area, and create or update the appropriate record.

Configuring driver notifications

Step 1. Open Driver Notifications

• Go to the Navigation Toolbar

• Click Config

• Click Company Settings

• Select Driver Notifications

Step 2. Enable the feature

At the top of the page, select Yes under Use Driver Notifications.

Step 3. Choose who the email is sent from

You can select Default Admin, Driver’s Assigned Manager, or Specific Manager.

Step 4. Choose who should receive notifications

Select the employment types that should receive credential expiration notifications.

Examples include Full Time, Part Time, Contracted, and On Leave.

Step 5. Enter your subject line and optional message

• Enter your Email Subject

• Add an optional message in the Email Body field. This is appended to the standard system message.

Tip: Keep subjects and messages short and generic.

Step 6. Set the daily email send time

Scroll to the Schedule section and select a Daily email send time. This determines when DriverHub sends notifications unless you add a custom schedule rule.

Step 7. Add a schedule rule

Click Add Schedule Rule to create a custom notification rule.

Step 8. Select the record type

Open the Record Type dropdown and select the credential you want the system to track.

Step 9. Select the jobs

Use the Jobs dropdown to choose which job positions the rule applies to.

Select All Jobs if the rule applies to the entire organization.

Step 10. Select the locations

Use the Locations dropdown to specify which locations apply.

Select All Locations if the reminder should be sent company wide.

Step 11. Set the send condition

Open the Send when dropdown and choose one of the following:

• Equal to

• Less than

• Less than or equal to

Step 12. Set the number of days

Enter the number of days from expiration when the notification should be sent.

Example: Enter 30 with Equal to if you want a reminder exactly 30 days before the credential expires.

Step 13. Add more rules if needed

You can stack multiple reminders for the same credential.

Example:

• One rule for 30 days before expiration

• Another rule for daily reminders starting 5 days before expiration

Step 14. Save your configuration

Click Save Configuration to activate your driver notification rules.