Driver notifications let DriverHub automatically email drivers before key records expire. The notification includes instructions for the driver to text an image of the updated document to your company text message inbox. This reduces admin work and gives drivers more time on the road while you stay ahead of expiring records.
How Driver Notifications Work
When a record configured in Driver Notifications is missing or expiring, and that record is required for a driver per their comply rules, DriverHub sends an email to that driver so that they can provide new documentation. Drivers can reply by texting a photo of the updated credential to the company text message inbox.
When a driver texts in a credential, the following people are notified:
• The driver’s manager
• The recruiter and the assignee if the person is a candidate with an active application
• Anyone from your company who has exchanged messages with the driver within the last 45 days
These notifications prompt staff to open the driver’s profile, locate the image in the text message inbox area, and create or update the appropriate record.
Configuring Driver Notifications
Step 1. Open Driver Notifications
• Go to the Navigation Toolbar
• Click Config
• Click Company Settings
• Select Driver Notifications
Step 2. Enable the feature
At the top of the page, select Yes under "Use Driver Notifications?"
Step 3. Choose who the email is sent from
You can select Default Admin, Driver’s Assigned Manager, or select a Specific Manager.
Step 4. Choose who should receive notifications
Select the employment types that should receive credential expiration notifications.
Choose one or more from: Full Time, Part Time, Contracted, On Leave.
Step 5. Enter your subject line and optional message
• Enter your Email Subject
• Add an optional message in the Email Body field. This is appended to the standard system message asking the driver to text in a picture of their missing or expiring credential.
Tip: Keep subjects and messages short and generic.
Step 6. Set the daily email send time
Scroll to the Schedule section and select a Daily email send time. This determines when DriverHub sends notifications unless you add a custom schedule rule.
Step 7. Add a schedule rule
Click Add Schedule Rule to create a custom notification rule.
Step 8. Select the record type
Open the Record Type dropdown and select the credential you want the system to track.
Step 9. Select the jobs
Use the Jobs dropdown to choose which job positions the rule applies to.
Select All Jobs if the rule applies to the entire organization.
Step 10. Select the locations
Use the Locations dropdown to specify which locations apply.
Select All Locations if the reminder should be sent company wide.
Step 11. Set the send condition
Open the Send when dropdown and choose one of the following:
• Equal to
• Less than
• Less than or equal to
Step 12. Set the number of days
Enter the number of days from expiration when the notification should be sent.
Example: Enter 30 with Equal to if you want a reminder exactly 30 days before the credential expires.
Step 13. Add more rules if needed
You can stack multiple reminders for the same credential.
Example:
• One rule for 30 days before expiration
• Another rule for daily reminders starting 5 days before expiration
Step 14. Save your configuration
Click Save Configuration to activate your driver notification rules.