Opting In/Out of Mass Text Messages

To comply with the TCPA (Telephone Consumer Protection Act) and protect consumers from spam, DriverHub requires written consent before sending commercial text messages.

This article outlines system requirements for mass texting and instructions for managing user consent.

Mass Texting System Guidelines

The following rules apply to the DriverHub messaging function to ensure compliance and deliverability:

• Profile Requirement: Texts can only be sent to users who have an active profile in DriverHub.
• Phone Validation: The system automatically validates numbers to ensure they are valid mobile lines before attempting to send.
• Link Restrictions: Only links pointing to branded domains (e.g., www.yourcompany.com or www.avatarfleet.com) are allowed. Shortened links (like bit.ly) are blocked to prevent filtering.
• Character Limits: Messages must be under 1,600 characters.
• Automated Footer: All automated/mass messages automatically include "reply STOP to unsubscribe" at the bottom.
• Initial Consent: While recruiters may respond to individual messages, initial outbound automated messaging requires the recipient to opt-in.

Managing Opt-In and Opt-Out

Users must explicitly consent to receive mass texts. Administrators cannot opt-in on behalf of a user.

You can view a user's current opt-in status in the Candidates or Team Member Browser, as well as on their profile. To see the status in the browsers, simply add the SMS Opt-In column to your view. On a user’s profile, their phone number will show a green checkmark if they are opted in or a red X if they are opted out.

Methods for Opting In/Out

There are four ways to capture consent from your Leads, Candidates, and Employees. 

1. During DriverHub Registration

The SMS Consent form is automatically included on the Landing Page apply section. If a user ignores the initial prompt, DriverHub will continue to request a response in future logins until one is provided.

2. Via the Hiring Workflow

You can capture consent as a step in your recruitment workflow.

1. Navigate to Configuration > Recruit > Positions and Openings.
2. Open the Position you want to edit, then scroll down to the Workflow section.
3. Click Add Form.
4. Select SMS Consent from the dropdown menu, select at which stage you want to place the consent form, then click Add. 

3. Via Form Request

1. Navigate to the user’s profile. 
2. Select New Form.
3. In the dialog box, select SMS Consent from the dropdown menu.
4. Set a due date and delivery method, then click Request.

 

4. Via Text Message

If a user replies STOP to any DriverHub text, they are immediately unsubscribed. They will receive no further texts from the system, and this preference is always honored. The only way to opt back into text messaging from this option is to text START to your company’s text message inbox number, which you can find by opening any text communication and clicking on Message Options.